Delete your account and your data
No retention flow, no phone call, no hoops. Two taps in the app deletes your Neighbster account, and you get 30 days to change your mind. This page explains exactly what goes, what stays, and what to do if you cannot get into the app.
Delete it in the app
The fastest route, and the one that needs nobody's help.
- Open Neighbster and sign in.
- Go to Profile, then Settings.
- Tap Delete Account.
- Type DELETE to confirm you mean it, then tap Delete My Account.
Before you go, grab your data
Once deletion finishes we cannot get anything back for you. Export first if you might want your job or earnings history.
In Settings, tap Export Your Data. You get a downloadable file containing your profile, your jobs, your payment and payout history, your ratings, and your messages. The download link works for 7 days, and you can request a new export once every 24 hours.
Also worth checking before you delete: whether you have an active job in progress, or a payout that has not landed yet. Deleting cancels active jobs, and cancelling a confirmed job can carry a fee under our Terms of Service.
What happens after you tap delete
Your account goes quiet
Active jobs are cancelled, pending applications are withdrawn, your location records are deleted, and you disappear from the map. You cannot post or claim new work.
The grace period
Nothing is permanently gone yet. Sign back in any time in these 30 days and cancel the deletion, and your account comes back intact. We send a reminder on day 25 so the deadline does not surprise you.
Permanent deletion
Your login, profile, photos, and personal records are deleted for good. This cannot be undone, and we cannot restore an account after this point.
What is deleted, and what is kept
Google and Apple both ask us to be specific about this, and so should you.
Deleted permanently
| Data | What happens |
|---|---|
| Your login and phone number | Deleted from our authentication system |
| Your profile: name, last initial, photo, settings, preferences | Deleted |
| Your profile photo and uploaded files | Deleted from storage |
| Reviews you wrote about other people | Deleted |
| Saved properties and addresses | Deleted |
| Location records and map presence | Deleted immediately at request time |
| Your payment profile with our processor | Deleted, along with the stored payment method |
| Push notification tokens | Deleted, so notifications stop |
| Chat messages | Deleted on the normal 90 day schedule after each chat closes |
Kept, in anonymized form
| Data | Why it stays |
|---|---|
| Job records you were part of | The other person on that job has their own history of it. Your identifiers are stripped out so the record is no longer about you. |
| Payment, payout, and fee records | Financial and tax record keeping is legally required. These records, and the link between your account and our payment processor, are kept as long as those laws require. |
| Ratings you received | May remain as part of the other party's job history, not linked back to you. |
| A deletion audit entry | A one-way hash of your account identifier plus the dates, so we can prove the deletion happened. It contains no personal information and cannot be reversed. |
| Anything under legal hold | If there is an open dispute, investigation, or legal requirement, that specific data is kept until it concludes, then deleted. |
Offline backups roll off on their own schedule, so a copy may briefly persist in a backup after deletion. It is never restored to the live service.
Cannot get into the app?
Lost the phone, changed numbers, or deleted the app already? Email us and we will do it for you.
You do not need the app installed to have your account deleted. Email us and we will process the request manually.
Send it to support@neighbster.com with the subject line Account Deletion Request, and include:
- The phone number on the Neighbster account;
- The first name and last initial on the account;
- Whether you also want a copy of your data before it is deleted.
Before deleting anything we confirm the request really comes from the account holder, usually by contacting the number on the account. It is a small amount of friction that stops someone else from deleting your account and your earnings history.
We acknowledge deletion requests within 7 days and complete verified requests within 45 days, usually much faster. The same 30 day grace period applies, so tell us if you want it processed immediately without the grace window.
Other things you might actually want
Deleting is permanent. If the real problem is something smaller, these might fit better:
| If you want to | Do this instead |
|---|---|
| Stop getting notifications | Settings, then Notifications. Turn off categories or set quiet hours |
| Stop appearing on the map as a worker | Toggle yourself inactive, or turn on Hide From Map |
| Take a break for a season | Pause your account in Settings and come back later with your history intact |
| Stop hearing from one person | Block them from their profile or from the chat |
| Just get your data | Settings, then Export Your Data. No deletion required |
| Fix something wrong on your profile | Edit it in the app, or email us for anything you cannot change yourself |
Deleting your Neighbster account does not delete anything held by our payment processor for its own legal record keeping, and it does not cancel any obligation you already have to another user, such as a job you agreed to do or money you owe. It also does not remove the app from your phone. Delete that separately if you want to.