Terms of Service

Agreeing to these Terms

Neighbster is operated by Cobra Digital Group LLC, a Florida limited liability company. In these Terms, "Neighbster", "we", "us", and "our" mean Cobra Digital Group LLC. "You" and "your" mean the person using the service.

These Terms of Service are a binding agreement between you and us. By creating an account, checking the box that says you accept them, posting a job, applying to a job, or otherwise using the Neighbster website, mobile apps, or related services (together, the "Platform"), you agree to everything in this document. If you do not agree, you may not use the Platform.

Neighbster is available on the web at neighbster.com and in our iOS and Android apps. They are one service with one account, and these Terms apply the same way whichever you use.

Our Privacy Policy explains what we collect and what we do with it. It is part of this agreement by reference. If you use Neighbster on behalf of a household, a business, or anyone else, you are confirming that you have the authority to accept these Terms for them.

What Neighbster is, and what it is not

Neighbster is an online marketplace. Homeowners post neighborhood work they want done. Independent workers, who we call Neighbsters, browse those jobs, apply for the ones they want, and do the work. The Platform handles the matching, the messaging, the proof of completion, and the money.

We are not a home services company. Specifically:

• We do not perform lawn care, snow removal, gutter cleaning, pressure washing, or any other service.
• We do not employ, supervise, direct, schedule, or train the people who do.
• We do not inspect the work, set quality standards for it, or certify that it was done well.
• We do not guarantee that a job will be claimed, that a worker will show up, or that either party will behave.
• We are not a party to the agreement between a homeowner and a Neighbster. That agreement is between the two of them.

What we do provide is the software, the payment handling, a record of what happened, a review system, and a limited dispute process for the money we are holding on a job. That is the whole extent of our role.

Who can use Neighbster

To use Neighbster you must:

• Be at least 18 years old, or older if that is the age of majority where you live;
• Be located in the United States and be legally able to enter a contract;
• Provide accurate information about yourself and keep it current;
• Have a working United States mobile phone number that can receive text messages;
• Not be barred from using the Platform under any applicable law, and not be a person we previously suspended or removed.

Neighbster is not intended for anyone under 18, and we do not knowingly allow anyone under 18 to create an account. If we learn that someone under 18 has an account, we will close it.

One account per person. Do not create a second account, create an account for someone else, or let another person use yours. A single Neighbster account can act as a homeowner, as a Neighbster, or both, by switching roles in the app. You do not need two accounts to do both.

Your account

You sign in with your mobile phone number and a one-time code we text you. There is no password. That means whoever controls your phone number can access your account. Keep your number secure, lock your device, and contact us right away at support@neighbster.com if you believe someone else has gained access.

Your public profile shows your first name and last initial, your photo, your rating and review count, and for Neighbsters, the services you offer and your tier. You are responsible for everything that happens under your account.

If you change your phone number, update it in the app before you lose access to the old one. For security we limit how often a number can be changed and require you to re-verify when you do it.

How a job works

A typical job runs like this:

1. The homeowner posts. They choose one or more services, mark the areas, name their own price for each one, and set a timing window. A small temporary authorization is placed on their payment method to confirm the card is good.
2. Neighbsters apply. Nearby workers who offer that service see the job on the map, without the exact address, and can apply.
3. The homeowner selects. They review applicants and pick one. The selected Neighbster has a limited window to confirm.
4. The job is confirmed. The authorization on the homeowner's payment method is raised to the full amount and the exact address is released to the confirmed worker. A private chat opens between the two of them.
5. The Neighbster travels and works. While they are on the way, their live location is shared with that homeowner so they can see the arrival.
6. Photo proof. The Neighbster photographs the completed work before marking the job done.
7. Release. The homeowner approves and the money is released, or it releases automatically 48 hours after completion if nobody raises a dispute. Both parties can then rate each other.

A single post can bundle several services, for example mowing plus gutter cleaning. Each service is a separate piece of work that can be claimed, priced, tracked, completed, and paid independently, possibly by different people. Everything in these Terms that applies to a job applies to each piece of it.

Prices, fees, and how payment works

You set the price. The homeowner names what each service is worth to them, between $10 and $999. Neighbsters see that price before applying and choose whether to take it. We do not set, suggest a required, or adjust the price of anyone's work.

Current fees

How the money actually moves

All payments run through Stripe, our payment processor. We never receive or store your full card number or your bank account number. Stripe does. Your use of the payment features is also subject to Stripe's own terms and privacy policy.

• At posting we place a $1 authorization on the homeowner's card to confirm it works. This is a hold, not a charge. If nobody takes the job, it is released.
• At confirmation that hold is replaced with an authorization for the full amount, which is the job price. The money leaves nowhere yet. It is reserved.
• At completion the authorization is captured, which is when the charge actually happens.
• At release the Neighbster's share, which is the job price minus the service fee locked when they were confirmed, is transferred to them. That happens when the homeowner approves the work, or automatically 48 hours after the job was marked complete if no dispute was filed.
• Tips and flat fees work differently. A tip, and the flat $5 cancellation and access fees described in section 10, are charged to the homeowner at exactly the amount shown. The Neighbster receives that amount minus card processing of 2.9 percent plus 30 cents. The app shows that split before you pay.

Getting paid

To receive money as a Neighbster you must complete payout setup, which is handled by Stripe and requires identity and bank information that Stripe collects and verifies. We cannot release funds to you until that is finished. Standard payouts arrive on Stripe's normal schedule at no cost. Instant payouts, where available, arrive faster and cost 3 percent of the payout amount.

Payment processing services for Neighbsters are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to operate as a Neighbster, you agree to be bound by the Stripe Services Agreement, as Stripe may modify it from time to time. As a condition of Neighbster enabling payment processing services through Stripe, you agree to give us accurate and complete information about you, and you authorize us to share that information, and information about your transactions, with Stripe so it can provide those services.

Fees can change. If we change them, the current fees will always be displayed in the app before you confirm a job, and the change will not apply to a job you already confirmed. Changing our fees is not a change to these Terms.

Neighbsters are independent contractors

If you use Neighbster to do work, you do it as an independent contractor. You are not an employee, agent, joint venturer, partner, or franchisee of Cobra Digital Group LLC, and nothing in these Terms creates any of those relationships.

This is not just a label. It reflects how the Platform actually works:

• You decide whether to use Neighbster at all, and when. There is no shift, no schedule, and no minimum.
• You choose which services you offer and how far you are willing to travel.
• You choose which jobs to apply to and which to ignore, and you can decline any job for any reason.
• You provide your own tools, equipment, vehicle, fuel, and supplies unless you and the homeowner agree otherwise.
• You decide how to do the work. We do not tell you what order to do it in, what method to use, or what to wear.
• You set your own minimum rate and decide whether a posted price is worth your time.
• You may work for other platforms, other customers, or your own business at the same time. We do not ask for exclusivity.

Because of that, we do not withhold taxes, we do not pay employment taxes on your behalf, and we do not provide employee benefits, workers compensation coverage, unemployment insurance, overtime, paid leave, or reimbursement of your expenses. See section 18 for taxes and section 15 for insurance.

Nothing in these Terms gives you authority to bind us or to make any commitment on our behalf. Do not represent yourself as an employee or representative of Neighbster to a customer or to anyone else.

If you post jobs

When you post a job, you agree to:

• Describe it accurately. The right address, the right areas, and a realistic picture of the work. A quarter acre described as a small yard is not a fair post.
• Have the right to authorize the work. You own the property, rent it with permission to have work done, or otherwise have authority over it.
• Provide safe access. Unlocked gates, cleared paths, secured dogs. If a Neighbster cannot safely get to the work, they can file an access issue and a fee may apply.
• Disclose hazards. Aggressive animals, unstable ground, wasp nests, damaged roofing, exposed wiring, anything you know about that could hurt somebody.
• Keep the scope as posted. If you want more done once they arrive, agree a new price through the app instead of asking for free extras.
• Be reachable through the in-app chat while the job is active.
• Pay. Keep a valid payment method on file and do not attempt a chargeback for work that was actually done. Disputes belong in the process in section 17.

You are responsible for anyone else at the property while a job is happening, and for making sure the work you are asking for is legal and permitted where you live.

If you work jobs

When you apply for and accept work, you agree to:

• Only accept what you can do. You have the skill, the equipment, and the physical ability for the job you claimed.
• Hold any license, permit, or registration your city or state requires for that kind of work, and follow all laws that apply to it.
• Show up. Arrive within the window you committed to, or communicate early through the chat if something changes.
• Do the work as described, for the areas listed, at the price agreed.
• Submit honest photo proof. Photos must be of the actual work you actually completed at that property, taken on that job. Falsified or reused proof is fraud and gets an account removed.
• Treat the property with care. Leave it as you found it apart from the work itself. Take your debris with you unless the homeowner agreed otherwise.
• Not bring anyone else onto the property without the homeowner's clear agreement. If you bring a helper, you are fully responsible for them.
• Work safely. Use appropriate protective equipment, do not work in conditions you judge unsafe, and stop if the situation changes.
• Report problems in the app, using the price change or access issue tools, instead of arguing at the door or walking off silently.

If you disagree with the posted price once you see the work in person, use the in-app price change request. The homeowner has a limited window to approve or decline, and you can walk away with no penalty if they decline.

Cancellations, no-shows, and access problems

Plans change and we build for that. What we do not build for is a pattern of wasting other people's time. The rules are the same for both sides.

Repeat offenses

We look at cancellations and no-shows on a rolling 30 day window. Your first one is a free pass. The second and third are warnings. From the fourth onward we may suspend your account, escalating from 7 days, to 30 days, to permanent. We may also review any account showing an unusual pattern and act on it.

Fees described in this section are charged to the account that caused them and are not refundable, except where we determine that a fee was applied in error. When a $5 fee is paid to a Neighbster, they receive it minus card processing, as described in section 6.

Ratings, reviews, and account standing

After a job is completed, both the homeowner and the Neighbster can leave a star rating and a written review within the rating window. Reviews appear publicly on the reviewed person's profile alongside their average and their total number of reviews.

Reviews must be about your actual experience on an actual job. Do not post reviews that:

• Are false, or describe a job that did not happen;
• Contain someone's address, phone number, or other personal information;
• Are harassing, threatening, obscene, or discriminatory;
• Were traded, bought, or written in exchange for anything;
• Are used as leverage, for example threatening a bad review to get free work or a refund.

We may remove a review that breaks these rules. We do not remove reviews simply because the subject disagrees with them or finds them unflattering.

Standing. If your average rating falls below 3.0 across at least 5 reviews, we will warn you. If it stays there, we may suspend the account. Neighbsters also earn tiers based on completed jobs. Tiers are a display feature and do not entitle you to any particular volume of work.

Messaging

A private chat opens between a homeowner and a confirmed Neighbster so they can coordinate. If a post includes several services worked by different people, each one gets its own separate thread so workers do not see each other's conversations.

• Chat is text only. There are no attachments.
• Chats close 24 hours after a job is completed, and immediately if a job is cancelled or a dispute is filed.
• Sending is rate limited to keep the system usable and to blunt abuse.
• You can report a message, and you can block another user. Blocking stops messages and applications between you in both directions.
• Messages are retained for 90 days after a chat closes, then deleted. We may review reported messages for moderation.

Keep it civil and keep it about the job. Harassment, threats, sexual content, and discriminatory language are grounds for immediate removal.

Keeping jobs on the platform

A job you were introduced to through Neighbster should be booked, tracked, and paid through Neighbster. Taking it off the Platform to avoid the service fee undercuts the protections both of you rely on: the payment hold, the photo proof, the location record, the review history, and the dispute process.

Do not use the chat, a profile, or a job post to solicit payment outside the app, share contact details for that purpose, or arrange to cancel a job and do it privately instead. We may suspend accounts that do.

This is not a non-compete. Neighbsters are free to run their own business, advertise anywhere, and serve any customer they find on their own. It applies to the specific jobs the Platform introduced you to. Once a job is complete and paid through Neighbster, nothing stops the two of you from working together in the future however you like, and we simply will not be involved in it or responsible for it.

Things you may not do

You agree not to:

• Impersonate anyone, use a fake name or photo, or misrepresent your skills, licensing, or identity;
• Post jobs you do not intend to pay for, or apply to jobs you do not intend to do;
• Submit false photo proof, false reports, false reviews, or false disputes;
• Use the Platform for anything illegal, or for work that requires a license you do not hold;
• Request or perform work involving hazardous materials, structural or electrical work, tree felling, roof work, firearms, or anything else that a reasonable person would consider beyond the scope of neighborhood help;
• Harass, threaten, stalk, defraud, or discriminate against another user, including on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, disability, age, or familial status;
• Collect or store other users' personal information, or use anything you learn through a job for a purpose other than that job;
• Scrape, crawl, reverse engineer, decompile, or programmatically access the Platform, or attempt to bypass its security, its rate limits, or its bot protection;
• Interfere with the Platform's operation, upload malicious code, or probe it for vulnerabilities without our written permission;
• Use the Platform to advertise other services, recruit for other platforms, or send unsolicited messages;
• Create a new account after we have suspended or removed you.

Safety, screening, and insurance

We may suspend or remove accounts, and we may pass information to law enforcement where appropriate, but we do not monitor jobs in real time and we cannot intervene in something happening at your address.

Property damage, injury, and loss

If property is damaged, if someone is injured, or if something goes missing in connection with a job, the claim is between the homeowner and the Neighbster. Cobra Digital Group LLC is not a party to it and is not liable for it.

What we will do:

• Provide the records we hold about that job, including chat logs, photo proof, timestamps, and arrival records, to the parties involved and to law enforcement or a court where we are legally required or permitted to do so;
• Suspend or remove an account where our rules were broken;
• Apply the dispute process in section 17 to the money we are still holding for that job.

What we will not do:

• Investigate, adjudicate, or assign fault for a damage or injury claim;
• Pay for repairs, medical costs, lost property, or lost income;
• Act as your insurer, your adjuster, or your legal representative.

Resolve it directly, through your insurance, or through the legal system. Our dispute process is limited to the funds we are holding on that specific job and nothing more.

Disputes about a job

A homeowner who believes the work was not completed, was poor quality, damaged something, or covered the wrong areas can file a dispute within 48 hours of the job being marked complete. Filing freezes the payment so it cannot be released while the dispute is open.

• Attach up to 5 photos at filing. Each party may add up to 5 more afterward.
• The Neighbster's photo proof and the chat log are attached automatically.
• We aim to make a decision within 72 hours of filing.
• Possible outcomes are a full refund to the homeowner, full release to the Neighbster, a partial split, or a withdrawal by the homeowner.
• The rating window is extended so a dispute does not eat your chance to rate.

Our decision is final as to the funds we are holding. We are deciding where that money goes, nothing more. We are not deciding who was right, and our decision does not stop either of you from pursuing the other through insurance, small claims court, or any other legal route.

Filing a knowingly false dispute, or filing to avoid paying for work that was actually done, is grounds for removal. Do not initiate a chargeback with your bank for a job in dispute. Use this process.

Taxes

As an independent contractor, you are solely responsible for your own taxes, including federal and state income tax, self-employment tax, and any local taxes or business registrations that apply to you. We do not withhold anything from your earnings.

If your earnings through the Platform reach a level that triggers information reporting under IRS rules or the rules of your state, a tax form will be issued to you and filed as required by law. To receive one you must keep accurate legal name, address, and taxpayer identification information in your payout setup. Providing incorrect information can delay or block your payouts.

We do not provide tax advice. Talk to a tax professional about your situation. Homeowners: hiring someone through Neighbster does not make you their employer, but if you separately hire someone as household help outside the Platform, that is between you and them.

Content you post

You keep ownership of everything you post: profile photos, job photos, completion proof, chat messages, reviews, and anything else. We are not claiming your content.

You do grant us a non-exclusive, worldwide, royalty free license to host, store, reproduce, display, and distribute that content for the purpose of operating the Platform: showing your profile photo to the person you are working with, showing job photos to workers considering the job, showing completion proof to the homeowner, storing chat so a dispute can be reviewed, and publishing reviews on profiles. That license lasts as long as the content is on the Platform and for a reasonable period afterward in backups and legal records.

We will not use your job photos or your face in advertising without asking you first. If we ever want to, we will ask.

You promise that you have the right to post what you post, that it does not infringe anyone else's rights, and that photos you take at a property are of the work rather than of people, windows into homes, or anything else a reasonable person would not expect to be photographed.

Our brand and our software

The Platform, including its software, design, text, graphics, the Neighbster name, logo, mascot, and all related marks, is owned by Cobra Digital Group LLC and protected by copyright, trademark, and other laws.

We grant you a limited, personal, non-transferable, revocable license to use the Platform for its intended purpose. You may not copy, modify, distribute, sell, lease, or create derivative works from it, and you may not use our name or logo to imply endorsement or affiliation without our written permission.

If you send us feedback, ideas, or suggestions, you agree we can use them freely without owing you anything. We appreciate them, and we cannot run a product where every suggestion creates a claim.

Icon artwork we did not draw

Not everything in the app is ours. The small icons that mark each type of job come from open-source icon sets made by other people, used under their licenses, and we credit them here:

• game-icons.net: the wheelbarrow and the rake, by Delapouite and contributors, used under CC BY 3.0.
• Font Awesome Free: the snowplow, by Dave Gandy and Fonticons, used under CC BY 4.0.
• Tabler Icons: the lawn mower, by Paweł Kuna, MIT license.
• Material Design Icons: the sprout, the ladder, and the salt shaker, by Pictogrammers, Apache License 2.0.
• Material Symbols: the sprinkler and the hammer-and-wrench, by Google, Apache License 2.0.
• Glyphs: the snow shovel, by Goran Spasojevic, MIT license.
• Phosphor Icons and Lucide: interface icons throughout the app, MIT and ISC licenses.

Crediting these creators does not mean they endorse Neighbster, and it does not give you a license to their work through us. If you want to use their icons, get them from the sources above under their own terms.

Services we rely on

Neighbster is built on services from other companies. Using the Platform means those services are involved, and their terms apply to their parts:

• Stripe processes all payments, holds payment methods, and handles payout onboarding and identity verification for Neighbsters.
• Google Maps Platform powers the map, address search, and travel estimates.
• Google Firebase and Google Cloud host the app, its database, its files, and its notifications.
• Cloudflare provides the bot protection on signup and other sensitive actions.
• Apple and Google distribute the mobile apps through their stores, and their store terms apply to your download and use.

We choose these providers carefully but we do not control them. We are not responsible for their outages, their decisions, or their own handling of your data beyond what we describe in our Privacy Policy.

Suspension and ending your account

You can leave

Delete your account any time from Settings in the app, or follow the instructions at neighbster.com/delete-account. Deletion has a 30 day grace period during which you can change your mind. After that it is permanent. What is deleted and what is kept is spelled out in our Privacy Policy.

We can suspend or remove

We may suspend or terminate your account, with or without advance notice depending on the seriousness, if you break these Terms, if you accumulate cancellations or no-shows past the limits in section 10, if your rating falls below the standard in section 11, if we reasonably suspect fraud or a safety risk, or if we are required to by law.

A suspension will tell you how long it lasts. Suspensions escalate for repeat conduct and can become permanent. You can appeal a suspension from the app, and we will review it.

If your account ends with money owed to you for completed work, we will still pay it out, minus any fees or amounts you owe, unless the funds are subject to an open dispute or a fraud investigation. If your account ends while you have an active job, that job is cancelled and the usual cancellation rules apply.

We may also discontinue the Platform entirely, or any part of it, at any time. If we do, we will give reasonable notice and settle outstanding balances.

Disclaimers

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, COBRA DIGITAL GROUP LLC DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We specifically do not warrant that:

• Any user, homeowner or Neighbster, is trustworthy, honest, skilled, licensed, insured, or safe;
• Any job will be claimed, completed, completed well, or completed on time;
• Any information a user provides about themselves or a property is accurate;
• The Platform will be uninterrupted, timely, secure, or error free, or that defects will be corrected;
• Location data, arrival estimates, maps, or notifications will be accurate or delivered.

Some states do not allow the exclusion of certain warranties, so parts of this section may not apply to you. In that case those exclusions apply to the maximum extent the law allows.

Limits on our liability

TO THE FULLEST EXTENT PERMITTED BY LAW, COBRA DIGITAL GROUP LLC AND ITS OWNERS, OFFICERS, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THIS INCLUDES, WITHOUT LIMITATION, ANY DAMAGES ARISING FROM THE CONDUCT OF ANOTHER USER, WHETHER ONLINE OR IN PERSON, INCLUDING PROPERTY DAMAGE, THEFT, PERSONAL INJURY, AND DEATH.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100) OR (B) THE TOTAL SERVICE FEES YOU PAID TO US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limits apply even if a remedy fails of its essential purpose. Some states do not allow limiting liability for certain damages, so parts of this section may not apply to you, and nothing here limits liability that cannot be limited by law, including for our own fraud or gross negligence.

Indemnification

You agree to defend, indemnify, and hold harmless Cobra Digital Group LLC and its owners, officers, and contractors from any claim, demand, loss, liability, damage, cost, or expense, including reasonable attorney fees, arising out of or related to:

• Your use of the Platform;
• Your breach of these Terms or of any law;
• Work you performed or work you had performed at your property;
• Content you posted;
• Your interaction or dispute with another user;
• Your misclassification claims, tax obligations, or licensing obligations.

We may take over the defense of any matter subject to indemnification, at your expense, and you agree to cooperate. You may not settle anything that imposes an obligation on us without our written consent.

Resolving disputes with Neighbster

This section is about disputes between you and us. Disputes about a job between two users are covered in section 17.

Step one: talk to us

Before starting anything formal, email support@neighbster.com with a description of the problem and what you want. Most things get solved here. Both sides agree to try in good faith for 30 days before moving on.

Step two: individual arbitration

If we cannot resolve it, any dispute arising out of or relating to these Terms or the Platform will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. Judgment on the award may be entered in any court with jurisdiction.

• The arbitration will be conducted by phone, by video, or on written submissions where possible. If an in person hearing is needed, it will take place in the county where you live or another mutually agreed location.
• The arbitrator decides all issues, except that a court decides whether the class action waiver below is enforceable.
• Each side pays its own attorney fees unless the law or the arbitrator says otherwise. Filing fees are allocated under the AAA rules, and we will pay them where those rules require us to.

No class actions

You and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding. If this specific paragraph is found unenforceable, then this entire arbitration section is void.

What is carved out

• Small claims court. Either of us can bring an individual claim in small claims court instead, if it qualifies there.
• Injunctive relief for intellectual property misuse or unauthorized access to the Platform can be sought in court.
• Any claim that cannot be arbitrated as a matter of law.

How to opt out

Time limit. Any claim relating to the Platform must be brought within one year after it arises, or it is permanently barred, unless applicable law does not allow that limit.

Governing law and where cases are heard

These Terms and any dispute arising from them are governed by the laws of the State of Florida, without regard to its conflict of law rules, and by the Federal Arbitration Act as to section 26.

For any claim not subject to arbitration, or if the arbitration section is found unenforceable, you and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Florida, and each of us waives any objection to that venue. This does not deprive you of the protection of mandatory consumer protection laws in the state where you live.

Changes to these Terms

We may update these Terms as the product changes or the law does. When we do, we will update the version number and effective date at the top of this page and note the change in the changelog below.

For material changes, we will give notice in the app or by push notification at least 14 days before they take effect, unless a change is required immediately by law or is needed to address a security issue. Continuing to use the Platform after a change takes effect means you accept the updated Terms. If you do not accept them, delete your account before the effective date.

Changes to our fees are handled as described in section 6 and are not a change to these Terms.

The general clauses

Entire agreement. These Terms and the Privacy Policy are the complete agreement between you and us about the Platform, and they replace any earlier understanding.

Severability. If any provision is found unenforceable, it is modified to the minimum extent necessary or removed, and the rest stays in force. The exception is the class action waiver in section 26, which is handled as described there.

No waiver. If we do not enforce something right away, we have not given up the right to enforce it later.

Assignment. You may not transfer your account or your rights under these Terms. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither side is liable for a failure to perform caused by something outside its reasonable control, including severe weather, natural disaster, war, labor action, power or internet failure, or the failure of a third party service we depend on.

Notices. We may give you notice through the app, by push notification, or by text to the number on your account. You give us notice by emailing support@neighbster.com.

Survival. Sections that by their nature should survive termination do survive it, including sections 15, 16, 18, 19, 20, 23, 24, 25, 26, 27, and 29.

Headings and summaries. Section headings and the plain English summaries are there to help you read this. They are not part of the agreement and if a summary and the legal text ever seem to disagree, the legal text is what governs.

How to reach us

Cobra Digital Group LLC
A Florida limited liability company, doing business as Neighbster
Email: support@neighbster.com
Web: neighbster.com

For privacy requests, data exports, and account deletion, see the Privacy Policy and neighbster.com/delete-account.

Changelog