Jump to a section
- Who we are
- What we collect
- What we do not collect
- How location works
- Why we use it
- What other users see
- Who we share with
- We do not sell your data
- Notifications and email
- How long we keep it
- Your rights
- Deleting your account
- Security
- Where your data lives
- Nobody under 18
- Our website
- Changes to this policy
- How to reach us
Who we are and what this covers
This covers the Neighbster app and neighbster.com. It does not cover what another user does with what they learn about you.
Neighbster is operated by Cobra Digital Group LLC, a Florida limited liability company. In this policy, "Neighbster", "we", "us", and "our" mean that company, and we are the controller of the personal information described here.
This policy covers the Neighbster mobile apps, the website at neighbster.com, and the services behind them. It applies to everyone who uses Neighbster, whether you post jobs, work them, or both.
Neighbster is available on the web and in our apps. The web version at neighbster.com is the same product as the iOS and Android apps: the same account, the same jobs, the same rules. Where this policy says "the app", it means whichever of those you are using, and where the web version behaves differently (browser location, notifications, and what is stored in your browser) the relevant section says so.
It does not cover what another user does with information they learn while working with you, what Stripe does with the payment information you give directly to them, or what a website we link to does. Those have their own policies.
What we collect
Your phone number, your first name and last initial, your photo, the addresses of your jobs, location while a job is running, job photos, chat, ratings, and payment records. That is basically the list.
Here is everything, by category.
Account and profile
| What | Why we have it |
|---|---|
| Mobile phone number | It is your login. We text a one-time code to it. There is no password. |
| First name and last initial | What other users see. We deliberately do not ask for your full last name. |
| Profile photo | So the person meeting you at the door knows who to expect. |
| Time zone and role | To time notifications correctly and to show you the right version of the app. |
| For Neighbsters: services offered, equipment, travel radius, minimum rate | To match you with jobs you actually want. |
| Emergency contact (optional, name and phone) | Only if you choose to add one. You can remove it at any time. |
Jobs and location
| What | Why we have it |
|---|---|
| Exact street address and map pin of a job | So the confirmed worker can get there. Stored separately from the public job, see section 4. |
| An approximate area derived from that address | What browsing workers see on the map. It is not your address. |
| Neighbster live location while working | So the homeowner can see them coming. Deleted when the job ends. |
| Neighbster map presence while marked active | Only while you switch yourself on, and you can hide from the map entirely. |
| Device location while you use the map | To center the map and calculate distance. Your device asks permission first, and the app works without it. |
| Job details: services, areas, price, timing, notes | To run the job and to keep a record of what was agreed. |
| Saved properties, if you add them | So you do not retype an address every time. |
Photos
| What | Why we have it |
|---|---|
| Job photos a homeowner attaches when posting | So workers can size up the job before applying. |
| Completion proof photos from the Neighbster | Proof the work was done, before money is released. |
| Access issue photos | Evidence when a worker could not reach the work, for example a locked gate. |
| Dispute evidence photos | Only when someone files a dispute. |
Money
Payments are handled by Stripe. Card numbers, bank account numbers, and the identity documents a Neighbster provides for payouts go to Stripe directly and we never receive or store them. What we keep is:
- A Stripe customer identifier and, for Neighbsters, a Stripe account identifier;
- Whether you have a valid payment method on file, but not what it is;
- Amounts, fees, tips, payout status, and the timestamps of each, so we can run the job and show you your history.
Communication and reputation
| What | Why we have it |
|---|---|
| In-app chat messages (text only) | To let you coordinate, and to review if a dispute is filed. |
| Ratings and written reviews | The reputation system. Reviews are public on profiles. |
| Reports and blocks | Moderation and keeping people apart when they ask to be. |
| Favorites | So a homeowner can send work to someone they liked. |
| Cancellations, no-shows, disputes, suspensions | Enforcing the rules in our Terms consistently. |
| App feedback you send us, plus app version and platform | To reproduce and fix what you reported. |
Device and technical
- A push notification token for your device, so we can send job alerts. It is cleared when you sign out.
- Your notification preferences and quiet hours.
- A record of which notifications we sent you, kept for 30 days for troubleshooting.
- Standard technical information any web or app service receives, such as IP address and device or browser type, used for security, abuse prevention, and diagnostics.
If you join the waitlist
Before launch, our website collects an email address from people who want to be told when Neighbster opens in their area. That is the only thing collected, we use it only for that, and you can ask us to remove it at any time.
What we deliberately do not collect
We are not building an advertising profile of you. There is no ad tracking in the app at all.
This is not an accident, it is a design choice. Neighbster does not collect:
- Your full last name. First name and last initial is all the app ever asks for.
- Card numbers or bank account numbers. Those go to Stripe, never to us.
- Social security numbers or tax identification numbers. If Stripe needs one to pay you, you give it to Stripe.
- Your email address, unless you email us or join the waitlist. Accounts are phone-based.
- Your contacts, call log, text messages, calendar, or photo library. When you attach a photo, you pick that one photo.
- Background location. Location is used while you have the app open and while a job is actively running, not silently in the background.
- Advertising identifiers, third party ad trackers, or cross-app tracking of any kind. There are no advertising software kits in the Neighbster app.
- Browsing history from outside Neighbster.
- Sensitive categories such as race, religion, health, political views, union membership, or sexual orientation. We never ask, and you should not put them in a job note either.
How location actually works
Nobody sees your house on the map. They see a general area. Your real address unlocks only for the one person you picked, and only after you pick them.
This is the part of the app we thought hardest about, so it gets its own section. If a stranger can find out exactly where you live just by opening a map, the whole product is a bad idea.
You post a job
You give the exact address so the work can actually happen. We immediately split it in two: the exact address and pin are stored in a separate, locked part of your job record, and a deliberately imprecise nearby point is generated for the map.
Workers browse
Nearby Neighbsters see the imprecise point, the general area name, the service, and your price. They do not see your street address, your exact pin, your last name, or your private notes. Our security rules block that read at the database, not just in the app.
You choose someone
Once you select a Neighbster and they confirm, and only then, the exact address unlocks for that specific person. Nobody else on the platform gains access, including other applicants who were not selected.
They travel to you
While they are en route and on site, their live location is shared with you so you can see them approaching. It is visible to you and to nobody else. The reverse is not true: your live location is never shared with them.
The job ends
The live tracking record is deleted automatically when the job completes or is cancelled. If a worker goes inactive or stops updating, their map presence is cleaned up within about ten minutes.
If you work jobs
Your location is shared in two narrow situations, both under your control. First, while you switch yourself to active, an approximate pin can appear on the map so homeowners know there is coverage nearby. You can turn active off, and there is a separate hide from map setting if you want to receive work without appearing at all. Second, once you are confirmed on a job, your live position is shared with that one homeowner only, for the duration of that job.
We use your location to check that an arrival is genuine, roughly, by comparing where you are to where the job is. We do not keep a history of your movements, and we do not build a travel profile.
In a web browser, location comes from the browser's own permission prompt rather than the phone's settings, and it only updates while the Neighbster tab is open and in front. Homeowners do not need to share browser location at all: the website uses the property address you saved. Workers need it to go active and to check in at a job, exactly as in the app. Proof photos on the web are taken with a live camera and carry a location the same way, which is why a device with no camera is asked to finish that step on a phone.
Location permission is a device setting you can revoke at any time in iOS or Android settings. If you do, parts of the app that need it will stop working, but nothing else breaks and your account is fine.
Why we use your information
To run the app, move the money, keep people safe, follow the law, and fix bugs. Nothing else.
We use what we collect only for these purposes:
- Running the service. Creating your account, matching jobs to workers, showing the map, opening chat, tracking arrival, recording completion.
- Payments. Placing holds, charging, releasing payouts, handling tips, refunds, and fees.
- Safety and trust. Verifying phone numbers, blocking abuse, running bot protection on signup, enforcing our rules, investigating reports, and reviewing disputes.
- Communicating with you. Job alerts, payment notices, and account or policy messages.
- Support. Answering you when you write to us, and reproducing bugs you report.
- Improving the product. Understanding in aggregate what works and what breaks. We look at counts and patterns, not at individual people for curiosity.
- Legal obligations. Tax and financial record keeping, responding to lawful requests, and defending or bringing legal claims.
We do not use your information to build advertising profiles, we do not feed it to third party ad networks, and we do not make automated decisions with legal effects about you. Suspensions follow the published rules in our Terms and can be appealed to a human.
What other users can see about you
Other users see your first name, last initial, photo, rating, and reviews. Your phone number is never shown to anyone.
| Information | Who can see it |
|---|---|
| First name and last initial, photo, rating, review count, tier | Any signed-in user |
| Reviews written about you | Any signed-in user, on your profile |
| Services offered and general service area, for Neighbsters | Any signed-in user |
| An approximate location for a posted job | Signed-in workers who offer that service nearby |
| Your exact address and map pin | Only the worker you confirmed for that job, plus our support staff when needed |
| Your private job notes | Only the confirmed worker |
| Live location during an active job | Only the homeowner of that job |
| Chat messages | Only the people in that specific chat |
| Your phone number | Nobody. It is never displayed to another user |
| Payment details, payout history, earnings | Only you |
| Your emergency contact | Only you, unless you are in a situation where we need to use it |
A small number of authorized staff at Cobra Digital Group LLC can access account and job records to provide support, review disputes, and investigate safety reports. Access is logged.
Who we share information with
The companies that make the app work, and nobody else unless the law makes us.
We share personal information only in these situations:
| Who | What they get, and why |
|---|---|
| Other users | Exactly what is listed in section 6, and nothing beyond it. |
| Stripe | Payment and payout processing, plus identity verification for Neighbsters who get paid. Governed by Stripe's own privacy policy. |
| Google Cloud and Firebase | Hosting for the app, its database, its files, and its push notifications. They store data on our behalf and do not use it for their own purposes. |
| Google Maps Platform | Map display, address search, and travel time estimates. Location queries pass through Google to render the map. |
| Cloudflare | Bot protection at signup, payment setup, and on the website form. Sees technical signals, not your account content. |
| Apple and Google | App distribution and delivery of push notifications to your device. |
| Law enforcement, courts, regulators | When we are legally required to respond, or where we believe in good faith that disclosure is necessary to prevent serious harm. |
| Professional advisers | Accountants and lawyers, bound by confidentiality, where genuinely needed. |
| A future buyer | If the business is ever sold or merged, account data would transfer with it. We would tell you before that happened, and this policy would keep applying until you were given notice of a new one. |
Every provider above is bound by contract to use your information only to provide their service to us. We do not give them permission to sell it or repurpose it.
We do not sell your personal information
Cobra Digital Group LLC does not sell your personal information, and does not share it for cross-context behavioral advertising. We have not done so in the past, we do not do it now, and we have no plans to. This includes the meanings of "sell" and "share" used in the California Consumer Privacy Act and equivalent state laws.
We do not rent, trade, or transfer your information to data brokers, marketing lists, lead generators, insurers, or advertisers. If that ever changed, we would have to update this policy and give you notice and a genuine choice first.
There is no advertising business inside Neighbster. Our revenue comes from the service fee on jobs, which is stated plainly in the Terms. That is deliberate, because a marketplace that also sells its users' data has two customers with opposite interests.
Notifications, texts, and email
Push notifications about your jobs, plus a login code by text. You control the rest, including quiet hours.
Push notifications are how the app tells you something happened: a worker applied, you were selected, a job completed, a payment released. You can:
- Turn off individual categories in Settings;
- Set quiet hours so non-urgent notifications wait until morning;
- Revoke notification permission entirely in your device settings.
Some notifications cannot be switched off while you have an account, because they concern the state of your money or your account standing: suspension notices, deletion notices, and payment outcomes.
Text messages. We send a one-time code by text when you sign in. Standard message and data rates from your carrier apply.
Web push. On the website, notifications use your browser's push service (Google for Chrome and Android, Apple for Safari and iPhone home-screen installs) instead of the phone's app notifications. The browser asks you first, you can revoke it in the browser's site settings at any time, and we store one push address per browser so that turning it off in one place does not affect your phone. On iPhone, Safari only delivers push to a copy of Neighbster added to the Home Screen, which is why the website suggests that.
Email. We do not require an email address for an account. If you gave us one through the waitlist or by writing to support, we may occasionally send you product news, and every one of those has an unsubscribe link that works. Transactional replies to your own support messages are not marketing and are not covered by that.
How long we keep things
Most of it deletes itself on a schedule. These are the actual numbers, enforced by an automatic nightly cleanup.
| What | How long | Then what |
|---|---|---|
| Job and completion photos | 90 days after the job | Deleted from storage |
| Chat messages | 90 days after the chat closes | Thread and messages deleted |
| Dispute evidence | 90 days after resolution | Deleted |
| Live location during a job | Until the job ends | Deleted immediately |
| Worker map presence | About 10 minutes after you stop updating | Removed from the map |
| Notification history | 30 days | Deleted |
| Account and profile | While your account is open | See section 12 |
| Deleted account, grace period | 30 days, with a reminder at day 25 | Then permanently purged |
| Job, payment, and tax records | As long as the law requires | Kept in anonymized form, not linked to you, except the payment record below |
| Payment and payout records, and the link between your account and our payment processor | As long as tax and financial laws require, even after account deletion | Kept privately, used only for tax reporting and payment disputes |
| Deletion audit record | Kept indefinitely | Contains only a one-way hash, no personal information |
These windows are enforced by an automated cleanup that runs every night, not by someone remembering to do it. We may hold something longer than stated if it is subject to an open dispute, an investigation, or a legal hold, and only for as long as that lasts.
Your rights, and how to actually use them
Every one of these is a button in the app. You do not have to email anyone or prove where you live.
Some states give their residents specific privacy rights. Rather than make you check whether you qualify, we extend all of the following to every Neighbster user in the United States, whichever state you are in.
| Your right | How to use it |
|---|---|
| Know and access. Get a copy of everything we hold about you | Settings, then Export Your Data. You get a downloadable file. The link is good for 7 days, and you can request one every 24 hours |
| Correct. Fix information that is wrong | Edit your profile in the app, or email us for anything you cannot edit yourself |
| Delete. Remove your account and data | Settings, then Delete Account, or see neighbster.com/delete-account |
| Portability. Take your data elsewhere | The export above is machine readable |
| Opt out of sale or sharing | Nothing to do. We do not sell or share it, so there is nothing to opt out of |
| Limit use of sensitive information | Nothing to do. We do not collect sensitive categories |
| No retaliation. Using a right does not get you worse service | Guaranteed. Your account is unaffected |
| Appeal. Disagree with how we handled a request | Reply to us, or email support@neighbster.com with the word Appeal |
You can also email support@neighbster.com for any of these. We respond within 45 days and will tell you if we need longer. To protect you, we verify that a request really comes from the account holder before acting on it, usually by confirming control of the phone number on the account. An authorized agent may make a request on your behalf with written proof of authority.
California residents
Under the California Consumer Privacy Act, as amended, the categories of personal information we have collected in the past 12 months are: identifiers (phone number, name, account identifiers), customer records (photo), commercial information (jobs posted or worked, payment records), geolocation data, internet activity limited to your interaction with our own service, visual information (photos you upload), and inferences limited to your rating and tier. The sources, purposes, and recipients are described in sections 2, 5, and 7. We have not sold or shared personal information in the past 12 months, and we do not knowingly do so for anyone under 16.
Deleting your account
You get 30 days to change your mind. After that your personal information is gone, and old job records stay only in a form that is no longer about you. The one exception is payment records, which tax and financial laws make us keep.
You can delete your account from Settings at any time, without asking us. Here is exactly what happens:
- Immediately. Your active jobs are cancelled, your pending applications are withdrawn, your location records are deleted, and your account is closed to new activity.
- For 30 days. Your account sits in a grace period. Sign back in and cancel the deletion if you change your mind. We send a reminder at day 25.
- After 30 days. Your login, profile, photos, reviews you wrote, saved properties, and payment profile with Stripe are permanently deleted.
What survives, and why:
- Job, payment, and payout records, in anonymized form. Your name and photo are stripped out. These are kept because financial and tax records have to be retained, and because the other person on that job has a right to their own history of it.
- Payment and payout records, and the link between your account and our payment processor. These are kept for as long as tax and financial laws require, even after your account is deleted. That link is what lets us correct a tax form or answer a payment dispute about money that moved through your account. It is stored privately and used for nothing else.
- Reviews you received may remain visible on the other party's record of the job, without linking back to you.
- A deletion audit entry containing a one-way hash of your account identifier and the dates, so we can prove the deletion happened. It contains no personal information and cannot be reversed to identify you.
- Anything under an active legal hold or open dispute, until that concludes.
Backups roll off on their own schedule, so a copy may persist briefly in an offline backup after deletion. It is not restored to the live service.
Export first if you want your data. Once deletion completes we cannot retrieve anything for you. Full instructions, including what to do if you cannot get into the app, are at neighbster.com/delete-account.
How we protect it
Everything is encrypted in transit, and the database itself enforces who can read what. No system is perfect, and we will tell you fast if something goes wrong.
- All traffic between your device and our servers is encrypted in transit, and data is encrypted at rest by our cloud provider.
- Access is enforced by server-side security rules, so a request for someone else's address is refused by the database itself rather than merely hidden in the app.
- Nearly every write goes through server-side code that validates it. Clients cannot directly change prices, balances, statuses, ratings, or anyone's account standing.
- Bot protection guards signup, payment setup, and the website form.
- Rate limits throttle messaging and reporting to blunt abuse.
- We do not store card numbers, bank details, or passwords, which removes the highest value targets entirely.
- Staff access to user records is limited to what is needed for support and moderation, and is logged.
No service can promise perfect security, and we will not pretend otherwise. If a breach ever affects your personal information, we will notify you and the appropriate authorities as required by law, promptly and with a straight description of what happened.
Where your data lives
Neighbster is a United States service. Your information is stored and processed on servers in the United States operated by Google Cloud, along with our other providers named in section 7. Some providers may process limited technical data elsewhere in the course of running global infrastructure. If you access the service from outside the United States, you understand that your information will be handled in the United States under United States law.
Nobody under 18
Neighbster is for adults. You must be at least 18 years old to have an account, and the service is not directed to children. We do not knowingly collect personal information from anyone under 18.
If we learn that someone under 18 has created an account, we will close it and delete their information. If you are a parent or guardian and believe your child has given us information, email support@neighbster.com and we will handle it promptly.
Our website, cookies, and analytics
The marketing website counts visitors with Google Analytics. The app itself has no analytics and no trackers in it.
neighbster.com uses Google Analytics to count visits and understand which pages people read. That involves cookies and standard technical information such as an approximate region derived from your IP address. We use it in aggregate, to know whether anyone is finding us, not to identify you. You can block it with any browser setting, extension, or Google's own opt-out tool, and the site works exactly the same.
The Neighbster app contains no analytics software, no advertising kits, and no third party trackers. The only storage it uses on your device is what is needed to keep you signed in and remember your settings.
The web version uses browser storage, not tracking cookies. Signing in at neighbster.com stores your session in your browser (Firebase Authentication), along with the same settings the app keeps: your theme, which onboarding screens you have seen, and a cached copy of the fee table so prices show instantly. Three services we rely on set their own cookies or storage when you use the relevant part of the site: Stripe when you save a card or set up payouts (fraud prevention), Google reCAPTCHA on sign-in and as our bot check for the whole site, and Cloudflare Turnstile on sign-up and payment forms. All three exist to tell a person from a script. None of them is used by us to advertise to you or to follow you across other sites, and signing out clears your Neighbster session.
We do not currently respond to browser Do Not Track signals, because there is still no agreed standard for what they should mean. We treat Global Privacy Control signals on our website as a valid opt-out request, though as section 8 explains, there is nothing for us to opt you out of.
Changes to this policy
We will update this policy as the product changes or the law does. When we do, the version number and effective date at the top of the page change and the update is listed in the changelog below.
If a change materially affects how we handle your personal information, we will give notice in the app or by push notification at least 14 days before it takes effect, so you have time to read it and decide. Continuing to use Neighbster after that means you accept the updated policy.
How to reach us
Questions about privacy, a request about your data, or a complaint about how we handled something all go to the same place, and a person reads it.
Cobra Digital Group LLC
A Florida limited liability company, doing business as Neighbster
Email: support@neighbster.com
Web: neighbster.com
If you are unhappy with our response, you may also contact your state attorney general's consumer protection office.
Changelog
| Version | Date | What changed |
|---|---|---|
| 1.0 | August 13, 2026 | First published version. |
| 1.1 | November 13, 2026 | Neighbster on the web: browser location, web push, and browser storage (sections 1, 4, 9 and 16). No change to what we collect or share. |